Because all products in The Game Market are digital downloads, refunds are generally not available once a file has been purchased or downloaded. Digital products cannot be “returned,” and instant access means the full product is delivered at the time of purchase.

However, we understand that mistakes can happen. Refunds may be considered on a case-by-case basis in the following situations:

• You purchased the same product more than once by accident.
• You experienced a technical issue that prevents access to your download (and we are unable to resolve it).
• The product listing contained a major error or misleading information that differs significantly from what was advertised.

If you believe your situation qualifies, please contact me within 7 days of purchase at with your order details and a brief explanation of the issue.

If you’re having trouble using a game (for example, a slide, button, or animation isn’t working as intended), please reach out to the creator directly using the email listed on their profile page. They’ll be happy to help resolve the issue or provide a fixed version if available.

All refund requests will be reviewed carefully to ensure fairness to both buyers and creators.

Note: Because each creator is an independent seller under The Game Market umbrella, all refunds are issued through Tay’s Teaching Toolkit, which manages customer support and payments for all collaborator products.